Fresh high quality fish from around the world delivered to your door

Sales: 020 8900 1400

Office: 020 8900 1100

Bluefin tuna is carefully cut into loins for restaurant delivery

Privacy Notice

Last Updated: 15/08/2018

We respect the privacy of every person who visits or registers with www.ts-ent.co.uk (the “Website”) and who uses the services that we make available from the Website, our sushi bars or our shops (our “Services”).

1. Purpose of this Policy

This privacy notice (“Privacy Notice”) explains our approach to any personal information that we might collect from you or which we have obtained about you from a third party and the purposes for which we process your personal information. This Privacy Notice also sets out your rights in respect of our processing of your personal information.

This Privacy Notice will inform you of the nature of the personal information about you that is processed by us and how you can request that we delete it, update it, transfer it and/or provide you with access to it.

This Privacy Notice is intended to assist you in making informed decisions when using the Website and our Services. Please take a moment to read and understand it. Please note that it should be read in conjunction with our Website Terms and Conditions and Cookie Policy.

Please also note that this Privacy Notice only applies to the use of your personal information obtained by us, it does not apply to your personal information collected during your communications with third parties or your use of their products or services (for example where you follow links to third party websites over which we have no control or purchase goods or services from those third parties).

2. Who are we and what do we do?

The Website and our Services are operated by [T & S Enterprises (London) Limited trading as Atariya Foods] (“Atariya Food”, “we”, “us” or “our”). Atariya operate Japanese restaurants and food shops.

Atariya Food is an English company with registered company number 03818920 and whose registered office is at Handel House, 95 High Street, Edgware, Middlesex, HA8 7DB.

3. How to contact us?

If you have any questions about this Privacy Notice or want to exercise your rights set out in this Privacy Notice, please contact us by sending an email to office@ts-ent.co.uk.

4. Who do we collect personal information about?

We collect and process personal information from the following people:

  • Website visitors

    If you browse our Website, contact us with an enquiry through our Website or use any of our Services, we may collect and process: (i) your name and contact information (including telephone number, postal address and/or email address); (ii) information relating to your interactions with our Website; (iii) your demographic information such as post code, preferences and interests; and (v) any information you volunteer which is relevant to the provision of the products and services you have requested or the enquiry you have submitted.

  • Customers

    If you visit one of ours sushi bars, shops or request wholesale products from us, we may collect and process: (i) your name; (ii) your contact information (including telephone number, postal address and/or email address); (iii) your payment details; and (iv) any information you volunteer which is relevant to our relationship with you. Where we undertake a credit check before extending credit, we may also request further information.

  • Suppliers (including subcontractors and individuals associated with our suppliers and subcontractors).

    Corporate organisations (excluding sole traders) are not data subjects, although any individuals who work for them are. We collect and process personal information about our suppliers (including their employees, directors or other individuals associated with them) in order to carry out credit checks, manage the relationship, to receive services from our suppliers and, where relevant, to provide products and services to our restaurant, retail or wholesale customers.

  • Job applicants.

    If you apply for a job with us, we may collect and process: (i) your name and title; (ii) your current job title; (iii) your contact information (including telephone number, postal address and/or email address); (iv) personal information concerning your education, qualifications and employment history; and (v) any other personal information which appears in your curriculum vitae or which is relevant to your potential recruitment, which may include special categories of personal information and information relating to criminal convictions and offences.

  • Members of the public.

    We use CCTV in some of our sushi bars and shops, which may capture the image and / or likeness of members of the public visiting our premises.

5. What personal information do we collect and how do we use it?

Our primary goal in collecting personal information from you is to: (i) provide our Services; (ii) help us improve our products and services and develop and market new products and services; (iii) carry out requests made by you on the Website; (iv) investigate or settle inquiries or disputes; (v) comply with any applicable law, court order, other judicial process, or the requirements of a regulator; (vi) enforce our agreements with you; (vii) protect the rights, property or safety of us or third parties, including our other restaurant, retail or wholesale customers and users of the Website; (viii) provide support for the provision of our Services; and (ix) use as otherwise required or permitted by law.

In particular, we use your personal information for the following purposes:

  • Providing our Services. We collect and maintain personal information that you voluntarily submit to us during your use of the Website and/or with our products and Services. For example:

    • Restaurant customers - we may collect your name and contact information (including telephone number, postal address and/or email address) when you book a table at one of our restaurants or pre-order any food to collect from our restaurants. If you pay via card in our restaurant, we may also process your payment card details.

    • Retail food shop customers - we may collect your name and payment card details when you visit our shop and if you have a loyalty card, we will also collect your email address and telephone number. If you request any delivery services, we may also process your postal address.

    • Wholesale customers - we may collect the name of the person who placed the order with us and any postal address to deliver the order. We may also process any payment details that you provide to us and if necessary carry out a credit reference check.

What is our legal basis?

It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you. It is also in our legitimate interest to use your personal information in such a way to ensure that we provide the very best service we can to you. If you do not provide any personal information that we request from you, we may be unable to provide the products or services that you have requested.

  • Customer services and enquiries.

    Our Website provides both an email address or telephone number that you can contact to request information about our Services. Contact information may be requested in each case, together with details of other personal information that is relevant to your customer service enquiry. This information is used in order to enable us to respond to your requests.

What is our legal basis?

It is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best customer service we can to you.

  • Insight and analysis.

    Where you have given your consent (where lawfully required), we use cookies, log files and other technologies to collect personal information from the computer hardware and software you use to access the Website, or from your mobile. This includes the following:

    • an IP address to monitor Website traffic and volume;

    • a session ID to track usage statistics on our Website;

    • information regarding your personal or professional interests, demographics, buying habits, experiences with our products and contact preferences.

Our web pages contain “cookies”, "web beacons" or “pixel tags” (“Tags”). Tags allow us to count users that have visited a web page or opened an email and collect other types of aggregate information.

Please see our Cookie Policy for further information.

By using this information, we are able to measure the effectiveness of our content and how visitors use our Website and our Services. This allows us to learn what pages of our Website are most attractive to our visitors and which parts of our Website are the most interesting.

We also use this information to help us with the selection of future product and service lines and website design and to remember your preferences.

What is our legal basis?

Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie Policy for further details.

Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best products and services to you and our other customers.

We will only use your location data for customer insight purposes where we have your consent to do so.

  • Email marketing.

    We use your name and email address to send you marketing communications by email, where you have consented to receive such marketing communications or where we have another lawful right to do so. Such communications will include information about the products, services, events, offers and promotions we offer from time to time.

What is our legal basis?

We will only send you marketing communications by email where you have consented to receive such communications, or where we have another lawful right to do so

  • Prize draws, prize competitions and other promotions.

    From time to time, we may run prize draws, prize competitions and other promotions on our Websites and/or on our social media accounts. For the purposes of administering such promotions, we may process your name, contact details (including email address, postal address and/or telephone number, as applicable), social media handle (if relevant), payment details (if relevant) and any other personal information volunteered by you in your promotion entry.

What is our legal basis?

It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you (e.g. the terms and conditions applicable to the promotion to which you may be asked to agree as a condition of entry) or it is in our legitimate interest to use your personal information to enable you to participate in any prize draws, prize competitions and other promotions.

  • Recruitment.

    We use your personal information for recruitment purposes, in particular, to assess your suitability for any position for which you may apply for with us, whether such application has been received by email or by hard copy and whether submitted directly by you or by a third party recruitment agency on your behalf. We also use your personal information to communicate with you about the recruitment process, to keep records about our recruitment process and to comply with our legal and regulatory obligations in relation to recruitment. We may process any personal information about you that you volunteer when you apply for a job with us. We may also process your personal information obtained from any third parties we work with in relation to our recruitment activities, including without limitation, recruitment agencies, background check providers, credit reference agencies, your referees and the Disclosure and Barring Service (if applicable). The personal information we process may include your name and contact information (including your email address, postal address and telephone number), personal information concerning your education, qualifications and employment history and any other personal information which appears in your curriculum vitae and covering letter, which you volunteer in an application form or during an interview or which is contained in any reference we receive about you. Such information may also include special categories of personal information (such as information about your health, any medical conditions and your health and sickness records) and information relating to criminal convictions and offences if that information is relevant to the role you are applying for. We also use your personal information for the purposes of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or any other basis covered by local legislation. All employment-related decisions are made entirely on merit.

What is our legal basis?

Where we use your personal information in connection with recruitment, it will be in connection with us taking steps at your request to enter into a contract we may have with you or it is in our legitimate interest to use personal information in such a way to ensure that we can make appropriate and informed recruitment decisions.

We will not process any special (or sensitive) categories of personal information or personal information relating to criminal convictions or offences except where we are able to do so under applicable legislation or with your explicit consent.

  • Receipt of services from suppliers.

    If we have engaged you or the organisation you represent to provide us with products or services (for example, if you or the organisation you represent provide us with services such as IT support or financial advice), we may collect and process your personal information in order to manage our relationship with you or the organisation you represent, to receive products and services from you or the organisation you represent and, where relevant, to provide products and services to our customers.

    The personal information we collect from you may include your name, job title, contact information (including email address, telephone number and postal address), bank account or other payment details and any other personal information you volunteer which is relevant to our relationship with you or the organisation you represent.

What is our legal basis?

It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you or it is in our legitimate interest to use personal information in such a way to ensure that we have an effective working relationship and are able to provide our products and services to our customers in an effective way.

  • Business administration and legal compliance.

    We use your personal information for the following business administration and legal compliance purposes:

    • to comply with our legal obligations;

    • to enforce our legal rights;

    • protect rights of third parties; and

    • in connection with a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets.

What is our legal basis?

Where we use your personal information in connection with a business transition, to enforce our legal rights or to protect the rights of third parties, it is in our legitimate interest to do so. For all other purposes described in this section, it is our legal obligation to use your personal information to comply with any legal obligations imposed upon us, such as a court order.

We will not process any special (or sensitive) categories of personal information or personal information relating to criminal convictions or offences except where we are able to do so under applicable legislation or with your explicit consent.

  • Any other purposes for which we wish to use your personal information that are not listed above, or any other changes we propose to make to the existing purposes, will be notified to you.

6. What if you fail to provide your personal information?

Where we are required by law to collect your personal information, or we need to collect your personal information under the terms of a contract we have with you, and you fail to provide that personal information when we request it, we may not be able to perform the contract we have or are trying to enter into with you. This may apply where you do not provide the personal information we require in connection with an application for employment with us. In this case, we may have to cancel your job application or the provision of the relevant products or services to you, in which case we will notify you.

7. How do we obtain your consent?

Where our use of your personal information requires your consent, you can provide such consent:

  • at the time we collect your personal information following the instructions provided; or

  • by informing us by email, post or phone using the contact details set out in this Privacy Notice.

8. Our use of cookies and similar technologies

Our Website uses certain cookies, pixels, beacons, log files and other technologies of which you should be aware. Please see our Cookie Policy to find out more about the cookies we use, the purposes for which we use them and how to manage, block and delete cookies.

9. Third Party Links and Services

Our Website contains links to third party websites and services. Please remember that when you use a link to go from our Website to another website or you request a service from a third party, this Privacy Notice no longer applies.

Your browsing and interaction on any other website, or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and policies.

We do not monitor, control, or endorse the privacy practices of any third parties.

We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices.

This Privacy Notice applies solely to personal information collected by us through our Service and does not apply to these third party website and third party service providers.

10. Sharing data

We will only share personal information with others when we are legally permitted to do so. When we share personal information with others, we put contractual arrangements and security mechanisms in place to protect the personal information and to comply with our data protection, confidentiality and security standards.

When processing your personal information we may need to share it with third parties as follows:

Other organisations within our group of companies: We may share personal information with other organisations within our group of companies where necessary for administrative purposes or where those organisations assist us in the provision of our products and services.

Third-party organisations that provide applications/functionality, data processing or IT services: We use third parties to support us in providing our products and Services and to help provide, run and manage our internal IT systems. Such third parties may include, for example, providers of information technology, cloud based software as a service providers, identity management, website hosting and management, data analysis, data back-up, security and storage services. The servers powering and facilitating that cloud infrastructure are located in secure data centres around the world, and personal information may be stored in any one of them. We also share your personal information with third-party service providers to assist us with insight analytics. These providers are described in our >Cookie Policy.

Payment providers: We may share personal information with third parties who assist us with the processing of payments and refunds.

Credit reference agencies: Before extending credit, we may share personal information with a credit reference agency to check your credit score.

Delivery and courier companies: We use third-party delivery companies and couriers to help deliver any products that our customers order from us.

Third-party organisations that assist us with the administration of our promotions: We share personal information with specialist suppliers who assist us in administering our competitions, prize draws and other promotions.

Recruitment agencies and related organisations: We may share your personal information with external recruiters, third party providers that undertake background checks on our behalf and other entities within our group of companies.

Auditors, lawyers, accountants and other professional advisers: We share personal information with professional services firms who advise and assist us in relation to the lawful and effective management of our organisation and in relation to any disputes we become involved in.

Law enforcement or other government and regulatory agencies: We may share personal information with law enforcement or other government and regulatory agencies or other third parties as required by, and in accordance with, applicable law or regulation.

Other third parties: Occasionally, we may receive requests from third parties with authority to obtain disclosure of personal information, such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, to establish, exercise or defend legal rights. We will only fulfil requests for personal information where we are permitted to do so in accordance with applicable law or regulation.

This list is non-exhaustive and there may be circumstances where we need to share personal information with other third parties in order to provide our products and services and carry out our regulatory duties as effectively as we can.

11. Transfers outside the European Economic Area

Where necessary in order to deliver our Services, we will transfer personal information to countries outside the European Economic Area. Non-EEA countries do not have the same data protection laws as the United Kingdom and the EEA. However, when transferring your personal information outside the EEA, we will comply with our legal and regulatory obligations in relation to the personal information including having a lawful basis for transferring personal information and putting appropriate safeguards in place to ensure an adequate level of protection for the personal information. We will take reasonable steps to ensure the security of your personal information in accordance with applicable data protection laws.

When transferring your personal information outside the EEA, we will ensure that at least one of the following safeguards is implemented:

Adequacy decisions:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en.

Model clauses:Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

EU-U.S. Privacy Shield:Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/eu-us-privacy-shield_en.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

12. Personal information of children under 18

Our Website and the commercial products and Services that we offer are not targeted at those under 18. If you are under 18, we ask that you obtain your parent’s or guardian’s consent before submitting personal information to us or requesting any products or services from us.

If you are a parent or guardian of a child under 18, please ensure that you supervise your child’s use of our Website and our products and Services and ensure they obtain your consent before submitting any personal information to us or requesting any products or Services from us.

For the purpose of safeguarding the rights, interests and freedoms of children, we may ask you to verify your age in order to continue using our Website and/or any of our products and Services you may have requested.

13. How long do we keep your personal information for?

Regarding personal information we have processed in connection with the supply of our Services to any person or organisation, we will retain personal information relevant to that supply of Services for [six] years from the date of supply and in compliance with our obligations under the EU General Data Protection Regulation (or similar legislation around the world). We may then destroy such files without further notice or liability.

Regarding any other personal information we have processed, we will retain relevant personal information for [

three

] years from the date of our last interaction with the relevant person or organisation and in compliance with our obligations under the EU General Data Protection Regulation (or similar legislation around the world). We may then destroy such files without further notice or liability.

If any personal information is only useful for a short period (e.g. for a specific marketing campaign), we may delete it at the end of that period.

If you have opted out of receiving marketing communications from us, we will need to retain certain personal information indefinitely so we know not to send you further marketing communications in the future.

14. Confidentiality and security of your personal information

We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.

We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:

  • unauthorised access;

  • improper use or disclosure;

  • unauthorised modification; and

  • unlawful destruction or accidental loss.

All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our Services.

15. How to access your information and your other rights?

You have the following rights in relation to the personal information we hold about you:

  • Your right of access.

    If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable fee.

  • Your right to rectification.

    If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If we’ve shared your personal information with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

  • Your right to erasure.

    You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

  • Your right to restrict processing.

    You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it. It won’t stop us from storing your personal information though. We’ll tell you before we lift any restriction. If we’ve shared your personal information with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

  • Your right to data portability.

    You have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.

  • Your right to object.

    You can ask us to stop processing your personal information, and we will do so, if we are:

    • relying on our own or someone else’s legitimate interest to process your personal information, except if we can demonstrate compelling legal grounds for the processing; or

    • processing your personal information for direct marketing.

  • Your rights in relation to automated decision-making and profiling.

    You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.

  • Your right to withdraw consent.

    If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.

  • Your right to lodge a complaint with the supervisory authority.

    If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, please contact us using the contact details provided in the “How to Contact Us” section above. You can also report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.

16. Changes to this Privacy notice

We may make changes to this Privacy Notice from time to time.

To ensure that you are always aware of how we use your personal information we will update this Privacy Notice from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will notify you by email, if we have your email address, of any significant changes. However, we encourage you to review this Privacy Notice periodically to be informed of how we use your personal information.